Branch Operations Manager

We are looking for a motivated, results-driven Branch Operations Manager to join our team at Kotak Mahindra Bank. In this role, you will be responsible for overseeing the daily operations of the branch and ensuring that all activities are compliant with the bank's policies and regulations. You will be a key contributor to the branch’s success and will work closely with the Branch Manager to ensure that all goals are achieved.To be successful in this role, you should possess excellent leadership and organizational skills, as well as strong communication and problem-solving skills. You should also be highly detail-oriented and have experience in the banking industry.If you are passionate about providing exceptional customer service and have the necessary qualifications, we invite you to apply for this exciting opportunity.

Responsibilities:

1. Oversee the daily operations of the branch, including customer service, product sales, and financial transactions.
2. Develop and implement strategies to ensure the branch meets and exceeds all goals.
3. Ensure compliance with bank policies and regulations.
4. Monitor the performance of branch staff and identify areas for improvement.
5. Develop and maintain relationships with customers, vendors, and other stakeholders.
6. Provide guidance and support to branch staff.
7. Resolve customer complaints and disputes.
8. Prepare and analyze reports on branch performance.
9. Train and onboard new branch staff.
10. Identify opportunities to improve operational efficiency.

According to JobzMall, the average salary range for a Branch Operations Manager in Mumbai, Maharashtra, India is between ₹2,30,000 and ₹7,00,000 per year. This range includes both basic salary and variable pay components. The salary range may vary depending on factors such as work experience, industry, qualifications, company size, and employer type.

Kotak Mahindra Bank Ltd. provides commercial banking services. It operates through the following segments: Treasury, Investments & Balance Sheet Management Unit, Retail Banking, Wholesale Banking, Vehicle Financing, Broking, Advisory & Transactional Services, Asset Management, and Insurance.