Team Member-Support Services

Are you motivated by providing exceptional customer service and support? Are you passionate about problem-solving? Kotak Mahindra Bank is looking for a customer-oriented Team Member-Support Services to join our team.In this role, you will be responsible for responding to customer inquiries and resolving customer issues. You will also work closely with other support teams to ensure customers receive seamless service. To succeed in this role, you must have excellent customer service and communication skills, as well as the ability to work under pressure.If you are a customer service-oriented individual with a passion for problem-solving, we’d love to hear from you!

Responsibilities:

1. Respond to customer inquiries and complaints in a timely and professional manner.
2. Address customer issues and provide resolutions in line with company policies.
3. Maintain customer records and update customer profiles.
4. Monitor customer feedback and identify areas for improvement.
5. Collaborate with other support teams to ensure customers receive seamless service.
6. Track customer complaints and provide regular updates to management.
7. Stay up to date with product and service information.
8. Provide quality customer service at all times.
9. Adhere to company policies and regulations.
10. Assist in training new customer service staff members.

According to JobzMall, the average salary range for a Team Member-Support Services in Ahmedabad, Gujarat, India is between ₹16,000 and ₹20,000 per month. This range may vary depending on the company and the individual's experience and qualifications.

Kotak Mahindra Bank Ltd. provides commercial banking services. It operates through the following segments: Treasury, Investments & Balance Sheet Management Unit, Retail Banking, Wholesale Banking, Vehicle Financing, Broking, Advisory & Transactional Services, Asset Management, and Insurance.