Service Counter Associate

Are you a customer service superstar with a passion for providing top-notch assistance to those in need? Do you thrive in a fast-paced environment and enjoy working with a diverse team? If so, then we have the perfect opportunity for you! Kroger is seeking a friendly and dynamic Service Counter Associate to join our team and help us deliver exceptional service to our valued customers. As a Service Counter Associate, you will be responsible for assisting customers with their inquiries, processing transactions, and providing general support at the service counter. If you have excellent communication skills, a positive attitude, and a strong work ethic, we want to hear from you!

1. Greet and welcome customers in a friendly and professional manner at the service counter.
2. Provide prompt and efficient assistance to customers with their inquiries and concerns.
3. Process transactions accurately and efficiently, including cash handling and credit/debit card transactions.
4. Maintain a clean and organized work area at the service counter.
5. Collaborate with other team members to ensure a seamless and positive customer experience.
6. Resolve customer complaints and issues promptly and escalate to management when necessary.
7. Stay up-to-date on product knowledge and promotions to effectively assist customers.
8. Follow company policies and procedures, including safety measures, while performing job duties.
9. Assist in training new team members on service counter procedures and customer service best practices.
10. Maintain a positive and helpful attitude towards customers and team members at all times.
11. Efficiently handle multiple tasks and prioritize them according to urgency.
12. Continuously strive to meet and exceed customer service expectations.
13. Adhere to company standards for customer privacy and data protection.
14. Keep accurate records of customer interactions and transactions.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Service Counter Associate in Columbus, OH, USA is between $20,000 and $30,000 per year. However, this can vary depending on factors such as experience, skills, and the specific company or industry. Some Service Counter Associates may also receive additional benefits such as bonuses, commissions, and overtime pay.

The Kroger Company, or simply Kroger, is an American retail company. As of 2 February 2020, Kroger operates, either directly or through its subsidiaries, 2,757 supermarkets and multi-department stores. Kroger's headquarters are in downtown Cincinnati. It maintains markets in 35 states and the District of Columbia, with store formats that include hypermarkets, supermarkets, superstores, department stores, and 242 jewelry stores (782 convenience stores were sold to EG Group in 2018). Kroger-branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 35 food processing or manufacturing facilities, 1,567 supermarket fuel centers, 2,270 pharmacies and 221 The Little Clinic in-store medical clinics.