Kroger

Service Counter Associate

Kroger

Atlanta, GA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a friendly and customer-oriented individual looking for a new job opportunity? Look no further! Kroger is seeking a Service Counter Associate to join our team. In this role, you will be responsible for providing exceptional customer service at our service counters, including the bakery, deli, and customer service desk. We are looking for someone who is reliable, has strong communication skills, and has a passion for helping others. If this sounds like you, apply now and become a part of our Kroger family!

  1. Provide exceptional customer service at all times, ensuring customer satisfaction and loyalty.
  2. Greet customers with a friendly and welcoming demeanor, creating a positive first impression.
  3. Assist customers with inquiries and provide accurate information about products and services offered at the service counters.
  4. Handle customer complaints and concerns in a professional and timely manner, finding appropriate solutions to resolve issues.
  5. Maintain a clean and organized service counter area, ensuring a pleasant and safe environment for customers and employees.
  6. Operate cash registers and handle financial transactions accurately and efficiently.
  7. Prepare and package food orders from the bakery and deli, following all safety and sanitation guidelines.
  8. Assist with inventory management, including restocking shelves and rotating products to ensure freshness.
  9. Collaborate with team members to ensure smooth and efficient operations at the service counters.
  10. Adhere to all company policies and procedures, including safety protocols and customer service standards.
Where is this job?
This job is located at Atlanta, GA, USA
Job Qualifications
  • Excellent Customer Service Skills: A Service Counter Associate At Kroger Must Possess Exceptional Communication And Interpersonal Skills To Provide Excellent Customer Service To Both Internal And External Customers.

  • Cash Handling Experience: Candidates For This Role Should Have Experience Handling Cash And Operating A Cash Register, As They Will Be Responsible For Handling Cash Transactions At The Service Counter.

  • Knowledge Of Kroger Products And Services: A Strong Understanding Of Kroger's Products And Services Is Essential For A Service Counter Associate To Effectively Assist Customers With Their Inquiries And Requests.

  • Attention To Detail: The Ability To Pay Close Attention To Detail Is Crucial In This Role, As Service Counter Associates Are Responsible For Accurately Processing Transactions, Handling Returns, And Reconciling Cash Drawers.

  • Multitasking Abilities: Service Counter Associates Must Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Phone Calls, Processing Transactions, And Resolving Customer Complaints. The Ability To Prioritize And Manage Time Effectively Is Crucial For Success In This Role.

Required Skills
  • Communication

  • Sales

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Cash Handling

  • Teamwork

  • Organization

  • Problem-Solving

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Service Counter Associate in Atlanta, GA, USA is between $21,000 and $33,000 per year. This can vary depending on factors such as experience, location, and the specific company or industry. Some Service Counter Associates may also receive additional benefits and bonuses, such as health insurance or commission-based pay.

Additional Information
Kroger is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 16th, 2024
Apply BeforeMay 22nd, 2025
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About Kroger

The Kroger Company, or simply Kroger, is an American retail company. As of 2 February 2020, Kroger operates, either directly or through its subsidiaries, 2,757 supermarkets and multi-department stores. Kroger's headquarters are in downtown Cincinnati. It maintains markets in 35 states and the District of Columbia, with store formats that include hypermarkets, supermarkets, superstores, department stores, and 242 jewelry stores (782 convenience stores were sold to EG Group in 2018). Kroger-branded grocery stores are located in the Midwestern and Southern United States. Kroger operates 35 food processing or manufacturing facilities, 1,567 supermarket fuel centers, 2,270 pharmacies and 221 The Little Clinic in-store medical clinics.

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