Customer Experience Coordinator

Do you have a passion for creating a unique and enjoyable customer experience? L’Occitane En Provence is searching for an experienced Customer Experience Coordinator to join our team. We’re looking for an organized and customer-focused individual who can ensure that our customers’ needs are met and that they have a memorable experience with us. To succeed in this role, you should have excellent communication and organizational skills, an eye for detail, and a friendly, positive attitude. If you’re the right person for the job, don’t hesitate to apply!

Responsibilities: • Deliver outstanding customer service at all times • Greet customers warmly and answer their queries in a timely and professional manner • Provide customers with product and store information to help them make knowledgeable purchasing decisions • Keep track of customer orders and ensure timely delivery • Maintain a clean and organized store environment • Resolve customer complaints in a courteous and efficient manner • Monitor stock levels and order new items as required • Assist in training new staff on customer service protocols • Develop and implement strategies to increase customer satisfaction and loyalty • Create customer surveys and analyze the responses to identify areas of improvement • Develop promotional campaigns to drive sales and increase customer engagement

According to JobzMall, the average salary range for a Customer Experience Coordinator in New York, NY, USA is between $43,000 and $75,000. This is based on the salaries of similar job titles in the same location.

L'Occitane en Provence, "the Occitan woman (in Provence)," commonly known as L'Occitane, is a French luxury retailer of body, face, hair, fragrances, and home products based in Manosque, France. Founded in 1976 by Olivier Baussan, with the purpose to create a company that celebrates and preserves the traditions of his native Provence. In 2010, the company became listed on the Hong Kong Stock Exchange.