Senior Service Representative

Are you a driven and customer-oriented individual looking for a new challenge? Look no further! LabCorp is seeking a Senior Service Representative to join our dynamic team. In this role, you will have the opportunity to utilize your exceptional communication skills and strong attention to detail to provide top-notch service to our valued clients. With competitive pay and benefits, as well as opportunities for growth and development, this is the perfect opportunity for an experienced professional looking to take the next step in their career. If you have a passion for delivering exceptional customer service and meet the qualifications listed below, we want to hear from you!

1. Provide exceptional customer service to LabCorp clients by promptly responding to inquiries and addressing any concerns or issues.
2. Utilize strong communication skills to effectively communicate with clients, colleagues, and other stakeholders.
3. Maintain a high level of professionalism and positive attitude while handling all interactions with clients.
4. Develop and maintain strong relationships with clients to ensure their satisfaction and retention.
5. Utilize strong attention to detail to accurately input and manage client information and requests.
6. Stay up-to-date with LabCorp's services and offerings to be able to effectively promote and cross-sell to clients.
7. Collaborate with various teams within LabCorp to resolve any client-related issues and ensure a seamless experience for clients.
8. Proactively identify and address any potential issues or challenges that may impact client satisfaction.
9. Actively participate in training and development opportunities to enhance skills and knowledge.
10. Meet and exceed performance metrics and goals, including client satisfaction and retention targets.
11. Adhere to LabCorp's policies, procedures, and ethical standards at all times.
12. Maintain confidentiality and handle sensitive client information with care.
13. Continuously seek opportunities to improve processes and enhance the overall client experience.
14. Serve as a mentor and resource for junior service representatives and provide guidance and support as needed.
15. Represent LabCorp in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Senior Service Representative in Phoenix, AZ, USA is $37,000 - $65,000 per year. This range may vary depending on factors such as experience, qualifications, and the specific company or industry the individual is working in. Additional bonuses and benefits may also be included in the total compensation package for this role.

Laboratory Corporation of America Holdings, more commonly known as LabCorp, is an American S&P 500 company headquartered in Burlington, North Carolina. It operates one of the largest clinical laboratory networks in the world, with a United States network of 36 primary laboratories.