Pre-Registration Representative

Are you a people-oriented individual with a passion for providing exceptional customer service? Are you looking for an opportunity to use your organizational skills in a fast-paced healthcare environment? Legacy Health is seeking a highly motivated Pre-Registration Representative to join our team. In this role, you will play a crucial role in ensuring a seamless patient experience by accurately gathering and verifying patient information for appointments and procedures. If you have excellent communication skills, attention to detail, and the ability to thrive in a team-oriented setting, we encourage you to apply.

1. Greet and interact with patients in a friendly and professional manner.
2. Collect and accurately enter patient information into registration system.
3. Verify patient insurance coverage and obtain necessary authorizations.
4. Schedule appointments and procedures for patients in a timely manner.
5. Answer incoming calls and respond to patient inquiries and concerns.
6. Maintain patient confidentiality and adhere to HIPAA regulations.
7. Collaborate with other departments to ensure accurate and efficient patient registration.
8. Demonstrate exceptional customer service skills to enhance patient satisfaction.
9. Follow established protocols and procedures to ensure accuracy and efficiency in registration process.
10. Stay updated on insurance plans and changes in healthcare regulations to provide accurate information to patients.
11. Facilitate communication between patients, physicians, and other healthcare professionals.
12. Proactively identify and resolve any issues or errors in the registration process.
13. Assist in training and mentoring new Pre-Registration Representatives.
14. Participate in meetings and trainings to stay informed about company policies and procedures.
15. Adhere to productivity and performance standards set by the organization.
16. Maintain a clean and organized work area to ensure a professional and welcoming environment for patients.
17. Continuously strive to improve processes and enhance the patient experience.
18. Handle cash and credit card transactions accurately and securely.
19. Collaborate with billing department to ensure timely and accurate billing for services provided.
20. Adhere to all safety and infection control policies and procedures.

According to JobzMall, the average salary range for a Pre-Registration Representative in Portland, OR, USA is between $32,000 and $45,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry the individual works in.

Legacy Health is a non-profit hospital system located in Portland, Oregon, United States. It consists of six primary-care hospitals, a children's hospital, and allied clinics and outpatient facilities. The system employs about 14,000 staff members, and is the second-largest system in the Portland metro area, after the Providence Health System.