Lenovo

Enterprise Technical Support Engineer - Azure Stack

Lenovo
Chicago, IL, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to the exciting world of technology at Lenovo! We are a global leader in providing innovative solutions for businesses and individuals, and we are seeking a highly skilled Enterprise Technical Support Engineer for our Azure Stack team. As a member of this team, you will play a crucial role in supporting and troubleshooting our enterprise-level customers' Azure Stack environments. We are looking for a passionate and customer-focused individual with a strong technical background and experience in Microsoft Azure to join our team. If you are a problem-solver, a team player, and thrive in a fast-paced environment, then we want to hear from you! Read on to learn more about this exciting opportunity.

  1. Provide technical support to enterprise-level customers for their Azure Stack environments.
  2. Troubleshoot and resolve technical issues related to Microsoft Azure.
  3. Collaborate with customers and internal teams to identify and address problems.
  4. Continuously update and expand knowledge of Azure Stack and related technologies.
  5. Proactively monitor customer environments for potential issues and provide recommendations for improvement.
  6. Serve as a subject matter expert for the Azure Stack team.
  7. Communicate technical information and solutions to customers in a clear and concise manner.
  8. Document technical issues and resolutions for future reference.
  9. Participate in project planning and implementation for Azure Stack deployments.
  10. Stay up-to-date on industry trends and advancements in Microsoft Azure.
  11. Provide excellent customer service and ensure customer satisfaction at all times.
  12. Collaborate with cross-functional teams to develop and improve processes and procedures.
  13. Train and mentor junior technical support engineers.
  14. Prioritize and manage multiple customer cases effectively.
  15. Adhere to company policies and procedures for handling customer information and data.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications

  • Extensive Knowledge And Experience In Microsoft Azure Stack: A Strong Understanding Of Azure Stack, Including Its Architecture, Features, And Functionality Is Crucial For An Enterprise Technical Support Engineer At Lenovo. This Includes Proficiency In Managing And Troubleshooting Azure Stack Environments.

  • Expertise In Server And Infrastructure Management: The Role Of An Enterprise Technical Support Engineer At Lenovo Involves Managing And Troubleshooting Server And Infrastructure Issues Related To Azure Stack. Therefore, A Strong Background In Server And Infrastructure Management Is Essential For This Position.

  • Excellent Problem-Solving Skills: As An Enterprise Technical Support Engineer, One Must Have Exceptional Problem-Solving Abilities To Identify And Resolve Complex Technical Issues Related To Azure Stack. This Includes A Deep Understanding Of Troubleshooting Methodologies And The Ability To Think Critically To Find Solutions.

  • Strong Communication Skills: This Role Requires Frequent Interactions With Customers, Colleagues, And Other Stakeholders. Therefore, Excellent Verbal And Written Communication Skills Are Essential For Effectively Communicating Technical Information And Providing Support To Clients.

  • Relevant Certifications: Having Relevant Certifications Such As Microsoft Certified: Azure Stack Hub Operator Associate Or Microsoft Certified: Azure Stack Hub Operator Expert Can Demonstrate A Candidate's Expertise And Proficiency In Managing And Troubleshooting Azure Stack Environments, Making Them A Strong Candidate For An Enterprise Technical Support Engineer Role At Lenovo.

Required Skills

  • Virtualization

  • Networking

  • Troubleshooting

  • Technical Support

  • server management

  • customer service

  • Cloud Computing

  • Disaster recovery

  • Administration

  • Problem-Solving

  • System Maintenance

  • Azure Stack

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Work ethic

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Enterprise Technical Support Engineer - Azure Stack in Chicago, IL, USA is $90,000 to $130,000 per year. This may vary depending on the specific company, experience level, and skills of the individual.

Additional Information
Lenovo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 9th, 2024
Apply BeforeMay 22nd, 2025
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About Lenovo

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.

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