Lenovo

IT Customer Success Manager

Lenovo
314 W Superior St, Chicago, IL 60654, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

As a Lenovo Customer Success Manager (CSM), you will have the opportunity to serve as a trusted advisor to our customers who have purchased Premier Support. Being skilled in the Lenovo Services, you will be responsible to drive the customer experience. Lead/coordinate and guide other Customer Success Managers. Collaborate and coordinate with other Global Teams to improve processes and coordinate global projects. Create and present quarterly reports to customers with analysis of customer’s support needs. Write processes and procedures for customized support services. Provide customers with updates on hot or escalated issues. Project manage customer facing projects and internal advanced service improvements. Identify, build, and maintain relationships with customer’s internal management.

Where is this job?
This job is located at 314 W Superior St, Chicago, IL 60654, USA
Job Qualifications

  • 4-6 years of Customer Success Role / support manager/ Business Analyst Experience

  • 1-3 years of experience presenting to C level executives (CIO, CFO, VP, etc.)

  • 1-3 years of technical support experience; knowledge of both PC hardware and software troubleshooting methods

  • Expert level in Excel (pivot tables, macros, reporting, organizing Data, spreadsheet manipulation)

Required Skills

  • Project Management

  • Excellent customer service skills

  • MS Word

  • Time Management Skills

  • MS Excel skills

  • MS PowerPoint Skills

  • Conflict Management skillset

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a IT Customer Success Manager in 314 W Superior St, Chicago, IL 60654, USA is $88,000 to $105,000. This range is based on the salaries reported by actual IT Customer Success Managers in the area.

Additional Information
Lenovo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 18th, 2022
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Lenovo

Lenovo Group Ltd. is a company engaged in the developing, manufacturing and marketing technology products and services. The company products include laptops, tablets, desktops and all-in-ones, workstations, smartphones, servers, accessories and software. It operates its business through four geographical segments: China, Asia Pacific, Europe-Middle East-Africa and Americas.

Frequently asked questions
More Jobs From Lenovo

View All Lenovo jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started