QA Technician - Customer Service

At LG Electronics, we are looking for a highly motivated and talented Quality Assurance (QA) Technician with strong customer service skills to join our team. In this role, you will be responsible for ensuring customer satisfaction by providing quality assurance for customer service operations.You should have a passion for customer service and a commitment to delivering a seamless customer experience. A good understanding of customer service principles and practices is a must, as well as excellent troubleshooting and problem-solving skills. We are looking for someone with strong communication and interpersonal skills who can work independently and as part of a team.The ideal candidate should have at least a year of experience in a customer service role, a strong working knowledge of customer service software, and a strong commitment to providing outstanding customer service. You should be able to multi-task and prioritize tasks while maintaining a high level of accuracy. If you’re looking for a challenging position that will provide you an opportunity to hone your customer service and QA skills, then this is the position for you.

Responsibilities:

1. Ensure customer satisfaction by providing quality assurance for customer service operations.
2. Develop and maintain a strong working knowledge of customer service software.
3. Utilize excellent troubleshooting and problem-solving skills to resolve customer service inquiries.
4. Maintain a high level of accuracy while multitasking and prioritizing tasks.
5. Communicate effectively and professionally with customers and colleagues.
6. Monitor customer service operations for quality assurance.
7. Document customer service interactions and follow up with customers as required.
8. Use customer service principles and practices to provide an outstanding customer experience.
9. Collaborate with other departments to ensure customer satisfaction.
10. Maintain up-to-date knowledge of company products and services.

According to JobzMall, the average salary range for a QA Technician - Customer Service in Englewood, NJ 07632, USA is from $38,000 to $48,000 per year. This range can vary depending on experience, employer, and other factors.

LG Electronics, Inc. engages in the manufacturing of display devices, home appliances, multimedia goods, electronic parts and develops software. It operates through the following business areas: Home Entertainment, Mobile Communications, Home Appliance, Air-Conditioning, Energy Solution and Independent business area.