Licensed Customer Service Representative

Welcome to Liberty Mutual Insurance! We are currently seeking a highly motivated and customer-oriented individual to join our team as a Licensed Customer Service Representative. In this role, you will be the first point of contact for our valued customers, providing exceptional service and building strong relationships. As a trusted advisor, you will play a critical role in ensuring our customers have the coverage they need to protect what matters most to them. Our ideal candidate is a licensed insurance professional with a passion for helping others and a strong attention to detail. If you are looking for a rewarding career with a company that values its employees and the customers we serve, we would love to hear from you.

1. Serve as the first point of contact for Liberty Mutual Insurance customers, providing exceptional service and building strong relationships.
2. Utilize strong communication skills to effectively address customer inquiries and provide accurate and timely information.
3. Demonstrate a thorough understanding of insurance policies and coverage options to assist customers in making informed decisions.
4. Proactively identify and address customer needs, offering solutions and recommendations to ensure they have the appropriate coverage for their unique situations.
5. Maintain accurate and detailed customer records in accordance with company standards and procedures.
6. Continuously develop and maintain a comprehensive understanding of Liberty Mutual Insurance products and services.
7. Stay updated on industry trends and changes in insurance policies to better serve customers.
8. Collaborate with team members and other departments to resolve customer issues and improve overall customer satisfaction.
9. Adhere to company policies and procedures, as well as state and federal regulations, to ensure compliance and protect customer privacy.
10. Participate in ongoing training and professional development opportunities to enhance knowledge and skills.
11. Contribute to a positive and supportive work environment by actively promoting teamwork and upholding company values.
12. Meet or exceed performance goals and metrics, including customer satisfaction ratings and sales targets.
13. Represent Liberty Mutual Insurance in a professional and ethical manner at all times.

According to JobzMall, the average salary range for a Licensed Customer Service Representative is $28,000 to $50,000 per year. However, this can vary depending on factors such as location, company, and experience. Some customer service representatives may also receive additional benefits such as health insurance and bonuses.

Liberty Mutual Group is an American diversified global insurer and the third-largest property and casualty insurer in the United States. Based in Boston, Massachusetts, it employs over 45,000 people in more than 900 locations throughout the world. The company, founded in 1912, offers a wide range of insurance products and services, including personal automobile, homeowners, workers' compensation, commercial multiple peril, commercial automobile, general liability, global specialty, group disability, fire and surety. Liberty Mutual Group owns, wholly or in part, local insurance companies in Argentina, Brazil, Chile, China (including Hong Kong), Colombia, Ecuador, India, Ireland, Malaysia, Poland, Portugal, Singapore, Spain, Thailand, Turkey, the United Kingdom, Venezuela and Vietnam.