Call Center Scheduler, Access Point

LifePoint Health is currently recruiting for a full-time Call Center Scheduler, Access Point to join our team. We are looking for an experienced professional who is highly organized, customer service-oriented, and capable of multitasking in a fast-paced environment. The ideal candidate is a team player with excellent interpersonal and communication skills.As our Call Center Scheduler, Access Point, you will be responsible for ensuring the smooth functioning of our call center operations. You will act as a liaison between patients and our healthcare providers, scheduling appointments, answering customer inquiries, and providing general information when needed. You will also be responsible for managing and resolving customer complaints in a timely and professional manner.To be successful in this role, you must have a minimum of two years of customer service experience, preferably in a call center setting. Additionally, you must possess excellent organizational skills and the ability to handle multiple tasks simultaneously. Working knowledge of healthcare processes and patient records is a plus.

Responsibilities: • Schedule appointments, answer customer inquiries, and provide general information when needed • Act as a liaison between patients and healthcare providers • Manage and resolve customer complaints in a timely and professional manner • Monitor and maintain call center operations • Provide customer service in a call center environment • Monitor customer satisfaction and recommend improvements as needed • Maintain patient records • Ensure compliance with applicable healthcare regulations and protocols • Keep up-to-date with industry trends and best practices

According to JobzMall, the average salary range for a Call Center Scheduler, Access Point in Louisville, KY, USA is between $25,000 and $38,000 per year. The salary range can vary depending on the company size, experience level, and other factors.

LifePoint Health is an American company that provides healthcare services in growing regions, rural communities and small towns. It was established in 1999 and is headquartered in Brentwood, Tennessee. It operates 89 hospital campuses in 30 states. The company was included in the Hospital Engagement Network by the Department of Health and Human Services, being the only private organization in the country.