Customer Service Rep
Welcome to Lincare Holdings, a leader in the healthcare industry. We are currently seeking a highly motivated and compassionate individual to join our team as a Customer Service Representative. As a CSR, you will play a vital role in providing exceptional customer service and support to our patients and healthcare providers. We are looking for someone who is dedicated, empathetic, and has excellent communication skills. If you are passionate about making a positive impact in people's lives and have the qualifications we are looking for, we would love to hear from you.
- Provide excellent customer service to patients and healthcare providers through phone, email, and in-person interactions.
- Respond promptly and professionally to inquiries, concerns, and requests from customers.
- Maintain a high level of empathy and compassion when dealing with customers, understanding the sensitive nature of healthcare.
- Utilize effective communication skills to clearly and patiently explain products, services, and procedures to customers.
- Accurately enter and update customer information and orders in our database.
- Collaborate with other team members to ensure a smooth and efficient customer service experience.
- Handle and resolve customer complaints and escalate issues when necessary.
- Stay up-to-date on company policies, procedures, and products in order to provide accurate and helpful information to customers.
- Meet and exceed customer service goals and metrics.
- Act as a positive and professional representative of Lincare Holdings at all times.
Excellent Communication Skills: A Customer Service Representative At Lincare Holdings Must Have Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.
Empathy And Patience: The Ability To Empathize With Customers And Remain Patient Under Pressure Is Essential For Providing Exceptional Customer Service.
Problem-Solving Skills: A Customer Service Representative Must Be Able To Think Critically And Come Up With Solutions To Resolve Customer Issues And Concerns.
Attention To Detail: Attention To Detail Is Crucial For Accurately Recording Customer Information And Ensuring That All Customer Needs Are Met.
Multitasking Abilities: Lincare Holdings' Customer Service Representatives Must Be Able To Handle Multiple Tasks Simultaneously, Such As Answering Calls, Responding To Emails, And Managing Customer Inquiries.
Communication
Time Management
Product knowledge
Multitasking
Conflict Resolution
Active listening
Teamwork
Empathy
Detail-oriented
Patience
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Rep in Modesto, CA, USA is $25,000 - $40,000 per year. This range can vary depending on factors such as the specific company and industry, years of experience, and level of education. Some customer service reps in Modesto may earn as much as $50,000 or more per year, while others may earn closer to the lower end of the range. It is important to research the specific company and job requirements for a more accurate salary estimate.
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Lincare Holdings Inc. is a provider of oxygen and other respiratory therapy services to patients in the home. In 2012, The Linde Group acquired Lincare for $4.6 billion.
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