Customer Service Advisor

Welcome to Lloyds Banking Group, where we strive to provide exceptional customer service and support to our valued clients. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As the first point of contact for our customers, you will play a crucial role in delivering a positive and seamless experience. If you are passionate about helping others, possess strong communication skills, and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Join us and make a difference in the lives of our customers.

1. Greet and welcome customers in a friendly and professional manner.
2. Provide exceptional customer service by addressing inquiries and concerns promptly and accurately.
3. Build rapport and maintain positive relationships with customers.
4. Guide customers through various banking services and products.
5. Ensure that all customer interactions are handled in accordance with company policies and procedures.
6. Troubleshoot and resolve customer issues and complaints in a timely manner.
7. Keep up-to-date with product and service knowledge in order to provide accurate information to customers.
8. Act as a liaison between customers and other departments within the organization.
9. Identify opportunities to improve customer service processes and make recommendations to management.
10. Meet and exceed customer service targets and goals.
11. Maintain accurate records of customer interactions and transactions.
12. Uphold confidentiality and security measures in handling customer information.
13. Attend training sessions and meetings to continuously enhance skills and knowledge.
14. Collaborate with team members to ensure a positive work environment and efficient workflow.
15. Strive to provide a positive and seamless customer experience.
16. Adhere to all regulatory and compliance guidelines.
17. Perform any other duties as assigned by management.

According to JobzMall, the average salary range for a Customer Service Advisor in Edinburgh, UK is between £18,000 to £24,000 per year. This may vary depending on the company, level of experience, and specific job responsibilities. Additionally, some companies may offer bonuses or commission on top of the base salary.

Lloyds Banking Group Plc is a financial services company, which provides a wide range of banking and financial services. The company operates through the following business segments: Retail, Commercial Banking, Consumer Finance, Insurance & TSB.