Experience Design Research Lead

Are you passionate about understanding customer needs and delivering exceptional user experiences? Do you have a keen eye for data-driven insights and a knack for translating them into actionable solutions? Lloyds Banking Group is seeking a talented Experience Design Research Lead to join our dynamic team. In this role, you will have the opportunity to lead and shape user research initiatives that directly impact the design and development of our digital products and services. We are looking for a curious and empathetic individual with a strong background in research methodology and a track record of delivering impactful results. If you are ready to take on a challenging and rewarding role in the financial industry, we want to hear from you!

1. Lead and conduct user research initiatives to gain a deep understanding of customer needs and behaviors.
2. Translate data-driven insights into actionable solutions that drive the design and development of digital products and services.
3. Collaborate with cross-functional teams to identify research objectives and design appropriate methodologies.
4. Develop research plans, including recruiting methods, data collection techniques, and analysis approaches.
5. Utilize various research methods, such as surveys, interviews, usability testing, and A/B testing, to gather user feedback and insights.
6. Analyze and synthesize research findings to identify key themes, trends, and opportunities for improvement.
7. Present research findings and recommendations to stakeholders and provide guidance on how to incorporate insights into product design and development.
8. Proactively monitor industry trends and best practices to inform research strategies and improve the overall user experience.
9. Mentor and guide junior research team members to enhance their skills and knowledge in user research.
10. Collaborate with product managers, designers, and developers to ensure a user-centric approach to product development.
11. Stay up-to-date with the latest research tools and techniques and make recommendations for their implementation.
12. Build and maintain relationships with stakeholders, including external partners and vendors, to support research efforts.
13. Continuously advocate for a user-centered approach and promote a culture of research and empathy within the organization.
14. Act as a subject matter expert on user research and provide guidance and support to other teams within the organization.
15. Drive the use of research insights and data to inform decision-making and drive business objectives.

According to JobzMall, the average salary range for a Experience Design Research Lead in London, UK is £50,000 to £80,000 per year. However, this can vary depending on factors such as the specific company, the candidate's level of experience, and the industry they are working in. Some higher-paying companies may offer salaries upwards of £100,000 for this role.

Lloyds Banking Group Plc is a financial services company, which provides a wide range of banking and financial services. The company operates through the following business segments: Retail, Commercial Banking, Consumer Finance, Insurance & TSB.