CX Risk Audit Lead
Welcome to Logitech, a global leader in innovative technology and consumer electronics. We are seeking a highly skilled and experienced CX Risk Audit Lead to join our team and play a critical role in ensuring the safety and security of our customers. As the CX Risk Audit Lead, you will be responsible for identifying, assessing, and managing potential risks that could impact our customers' experience with our products and services. In this role, you will collaborate with various teams and departments to develop and implement risk management strategies, policies, and procedures. We are looking for a passionate and detail-oriented individual with a strong background in risk management, excellent communication skills, and a customer-centric mindset. If you are ready to take on a challenging and rewarding role in a fast-paced and dynamic environment, we encourage you to apply for this exciting opportunity at Logitech.
- Lead and oversee all aspects of risk management within the customer experience (CX) department.
- Identify and assess potential risks that could impact the safety and security of customers.
- Develop and implement risk management strategies and policies to mitigate identified risks.
- Collaborate with cross-functional teams and departments to ensure a comprehensive and coordinated approach to risk management.
- Conduct regular audits and reviews to identify any potential risks and develop appropriate action plans.
- Communicate effectively with stakeholders and provide regular updates on risk management activities and initiatives.
- Stay informed and up-to-date on industry best practices and regulations related to risk management and customer safety.
- Train and educate team members on risk management processes and procedures.
- Continuously monitor and evaluate risk management processes and make necessary improvements.
- Foster a customer-centric mindset within the CX department to prioritize customer safety and security.
- Identify areas for improvement in customer experience and work with relevant teams to implement necessary changes.
- Proactively identify potential risks in new products and services and work with product teams to address them before launch.
Extensive Experience In Risk Management: The Ideal Candidate Should Have A Minimum Of 5 Years Of Experience In Risk Management, With A Proven Track Record Of Successfully Identifying And Mitigating Risks In A Cx Environment.
Strong Understanding Of Cx Principles: The Cx Risk Audit Lead Should Have A Deep Understanding Of Customer Experience Principles And Best Practices, And Be Able To Apply Them To Identify Potential Risks And Gaps In The Cx Process.
Analytical And Problem-Solving Skills: This Role Requires Strong Analytical Skills To Identify And Assess Risks, As Well As The Ability To Think Critically And Propose Effective Solutions To Mitigate Those Risks.
Excellent Communication And Leadership Skills: As The Lead Of The Cx Risk Audit Team, The Candidate Should Possess Excellent Communication Skills To Effectively Communicate And Collaborate With Cross-Functional Teams And Senior Management. They Should Also Have Strong Leadership Skills To Guide And Mentor The Team.
Knowledge Of Industry Regulations And Compliance: The Cx Risk Audit Lead Should Have A Thorough Understanding Of Relevant Industry Regulations And Compliance Standards, Such As Gdpr And Ccpa, And Be Able To Ensure That Cx Processes Are In Line With These Regulations.
Risk Management
Process Improvement
Communication Skills
Project Management
Data Analysis
Team Leadership
Problem-Solving
Customer Experience
Compliance monitoring
Audit planning
Financial
Auditing Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a CX Risk Audit Lead in Bengaluru, Karnataka, India is between ₹1,200,000 to ₹2,500,000 per year. This can vary depending on factors such as experience, skills, and the specific company.
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Logitech International S.A. is a Swiss manufacturer of computer peripherals and software, with dual headquarters in Lausanne, Switzerland and Newark, California. The company has offices throughout Europe, Asia, Oceania, and the Americas.
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