Desktop Support Technician

Lovelace Health System is looking for an experienced and motivated Desktop Support Technician to join our dynamic team. In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software. The ideal candidate for this role has strong problem-solving skills, excellent customer service skills, and a passion for technology. If you're up for the challenge, we'd love to hear from you!To be successful in this role, you must have:• 2+ years of experience in a desktop support role• A comprehensive understanding of computer networks, operating systems, and hardware• Proficiency with system security and troubleshooting• The ability to prioritize tasks and work independently• Excellent communication and interpersonal skillsWe are excited to find a tech-savvy individual to join our team and help us continue to provide world-class service to our customers. If you think you have the skills and experience to excel in this role, we would love to hear from you.

Responsibilities:

1. Provide technical assistance and support related to computer systems, hardware, and software.
2. Troubleshoot and resolve hardware and software related issues.
3. Install, configure, and maintain computer systems and networks.
4. Create and maintain user accounts and configure access privileges.
5. Monitor system performance and provide system upgrades as needed.
6. Maintain up-to-date knowledge of hardware, software, and network technologies.
7. Provide excellent customer service and respond to customer inquiries in a timely manner.
8. Assist with training users on the use of computer systems and software.
9. Ensure all security protocols are up-to-date and compliant with industry standards.
10. Document all technical issues and resolutions.

According to JobzMall, the average salary range for a Desktop Support Technician in Albuquerque, NM, USA is between $30,000 and $48,000 per year. This range may vary depending on experience, qualifications, and other factors.

Lovelace Health System is a healthcare company which operates six hospitals in New Mexico, five in Albuquerque and one in Roswell. It is one of New Mexico's largest employers.