Sr. Manager, Customer Service Operations

At Lovesac, we are passionate about creating unique and comfortable furniture experiences for our customers. We are looking for a Sr. Manager of Customer Service Operations to join our team and help us deliver exceptional customer experiences.The ideal candidate for this position would have a strong background in customer service operations and possess a customer-first mentality. They should have excellent organizational and problem-solving skills, with the ability to create and maintain processes that foster customer loyalty and satisfaction. The successful candidate must be highly organized, have strong communication and interpersonal skills, and be an experienced leader with the ability to mentor and inspire a team.If you have the qualifications and passion to help us provide the best possible customer experience, we would love to hear from you!

Responsibilities:

1. Oversee customer service operations to ensure a consistently positive customer experience.
2. Develop and implement customer service policies, procedures, and standards.
3. Monitor customer service metrics and performance, and identify areas for improvement.
4. Train and mentor customer service staff to ensure they have the skills and knowledge needed to deliver excellent customer service.
5. Develop strategies to foster customer loyalty and satisfaction.
6. Handle customer complaints and escalations in a timely and professional manner.
7. Monitor customer service trends and anticipate customer service needs.
8. Establish relationships with key stakeholders to ensure customer satisfaction.
9. Ensure compliance with relevant laws and regulations.
10. Create reports and analyze customer feedback to identify areas for improvement.

According to JobzMall, the average salary range for a Sr. Manager, Customer Service Operations in Stamford, CT, USA is $110,000 to $125,000. This range varies depending on the company, industry, experience, and other factors.

Lovesac is an American furniture retailer, specializing in a patented modular furniture system called Sactionals. Sactionals consist of two combinable pieces, “Seats” and “Sides, ” as well as custom-fit covers and associated accessories. Lovesac also sells Sacs, a bag seat filled with a proprietary foam mixture.