Claims Advocate

At Lyft, we are committed to providing exceptional support to our community of drivers and riders. As a Claims Advocate, you will play a crucial role in ensuring that our customers are taken care of during the claims process. We are looking for a detail-oriented and empathetic individual who is able to navigate complex situations and provide timely resolutions to our customers' concerns. If you are a problem-solver with excellent communication skills and a passion for helping others, we want to hear from you. Join our team and help us continue providing a seamless and positive experience for our valued customers.

1. Serve as the primary point of contact for customers throughout the claims process.
2. Investigate and assess claims filed by drivers and riders, including reviewing incident reports and gathering evidence.
3. Communicate with all parties involved in the claims process, including customers, insurance companies, and legal representatives.
4. Provide timely and compassionate support to customers, addressing any concerns or questions they may have.
5. Work closely with internal teams to ensure that claims are handled efficiently and accurately.
6. Maintain accurate and detailed records of all claims and their status.
7. Follow company policies and procedures to ensure compliance and consistency in handling claims.
8. Identify and escalate any potential fraudulent claims.
9. Continuously seek ways to improve the claims process and provide the best possible customer experience.
10. Stay up-to-date on industry trends and regulations related to claims handling.
11. Collaborate with cross-functional teams to implement new processes and procedures.
12. Train and mentor new team members on claims handling processes and procedures.
13. Maintain confidentiality and sensitivity when handling sensitive customer information.
14. Provide regular reports and updates on claims status to management.
15. Represent Lyft in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Claims Advocate in Nashville, TN, USA is between $40,000 and $60,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the individual works in. Some higher-paying positions in this field can earn upwards of $80,000 per year.

Lyft, Inc. is a transportation network company based in San Francisco, California and operating in 640 cities in the United States and 9 cities in Canada. It develops, markets, and operates the Lyft mobile app, offering car rides, scooters, and a bicycle-sharing system.