Manager I, Knowledge Base

Join the team at Lyft as a Manager I, Knowledge Base and be a part of revolutionizing the transportation industry. In this role, you will be responsible for overseeing the development and maintenance of our comprehensive knowledge base, ensuring that our employees have access to accurate and up-to-date information. We are looking for a highly organized and detail-oriented individual with experience in knowledge management and a passion for providing top-notch customer service. If you are a natural leader with exceptional communication skills and a drive for continuous improvement, we want you on our team!

1. Develop and maintain a comprehensive knowledge base for Lyft employees.
2. Ensure that all information in the knowledge base is accurate and up-to-date.
3. Monitor and analyze the effectiveness of the knowledge base and make improvements as needed.
4. Train and manage a team of knowledge base specialists to ensure efficient and accurate information management.
5. Collaborate with cross-functional teams to identify and address knowledge gaps and improve processes.
6. Utilize knowledge management best practices to organize and streamline information.
7. Communicate with stakeholders to gather feedback and continuously improve the knowledge base.
8. Stay up-to-date with industry trends and advancements in knowledge management to ensure the knowledge base remains relevant and effective.
9. Develop and implement strategies to increase employee engagement with the knowledge base.
10. Foster a culture of continuous learning and improvement within the knowledge management team.
11. Monitor and report on the usage and impact of the knowledge base on employee performance and satisfaction.
12. Ensure compliance with company policies and procedures in regards to knowledge management and information sharing.
13. Lead by example and provide exceptional customer service to internal stakeholders.
14. Handle any issues or escalations related to the knowledge base and make necessary improvements to prevent future occurrences.
15. Collaborate with other managers to drive overall team and company goals and initiatives.

According to JobzMall, the average salary range for a Manager I, Knowledge Base in Nashville, TN, USA is between $70,000 - $90,000 per year. This may vary depending on the specific company and industry, as well as the individual's level of experience and qualifications.

Lyft, Inc. is a transportation network company based in San Francisco, California and operating in 640 cities in the United States and 9 cities in Canada. It develops, markets, and operates the Lyft mobile app, offering car rides, scooters, and a bicycle-sharing system.