Team Lead, Mapping (Customer Experience)
Are you a motivated and experienced leader with a passion for creating exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you! Lyft is looking for a Team Lead, Mapping for our Customer Experience team. In this role, you will lead a team of mapping specialists to ensure accurate and up-to-date mapping data for our drivers and riders. You will play a critical role in enhancing our customers' experience and driving business growth. We are seeking a results-driven individual with excellent communication and leadership skills, as well as a deep understanding of mapping technology and customer service. If you are ready to take on a leadership role in a rapidly growing company, we want to hear from you!
- Lead a team of mapping specialists to ensure accurate and up-to-date mapping data for drivers and riders
- Collaborate with cross-functional teams to improve and enhance mapping technology
- Develop and implement strategies to improve customer experience and satisfaction
- Monitor and analyze mapping data to identify trends and areas for improvement
- Provide ongoing training and coaching to team members to enhance their skills and performance
- Set and track team goals and KPIs to drive business growth and success
- Communicate effectively with team members, management, and other departments to ensure alignment and collaboration
- Stay updated on industry trends and advancements in mapping technology
- Handle and resolve escalated customer issues and complaints in a timely and professional manner
- Foster a positive and inclusive work environment and promote a culture of teamwork and accountability.
Strong Leadership Skills - A Team Lead In Mapping At Lyft Should Have Experience Managing A Team Of Mapping Specialists And Be Able To Effectively Delegate Tasks And Provide Guidance And Support To Team Members.
Proficiency In Mapping Software And Tools - The Ideal Candidate Should Have A Strong Understanding Of Mapping Tools And Software Such As Google Maps, Mapbox, And Openstreetmap. They Should Also Be Able To Quickly Learn And Adapt To New Technologies And Platforms.
Excellent Communication Skills - As A Team Lead, The Individual Will Be Responsible For Communicating With Various Stakeholders, Including Cross-Functional Teams And External Partners. Therefore, Strong Verbal And Written Communication Skills Are Essential For Success In This Role.
Customer Experience Focus - Lyft Places A Strong Emphasis On Providing A Positive Customer Experience. The Team Lead In Mapping Should Have A Customer-Centric Mindset And Be Able To Identify Opportunities For Improving The Customer Experience Through Mapping.
Project Management Experience - The Role Of A Team Lead In Mapping Requires A High Level Of Organization And The Ability To Manage Multiple Projects Simultaneously. Experience In Project Management, Including Creating Timelines, Setting Priorities, And Tracking Progress, Is A Must For This Position.
Quality Assurance
Strategic Planning
Project Management
Data Analysis
Communication
Time Management
Leadership
customer service
Team Building
Problem-Solving
Stakeholder management
Mapping Software
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Team Lead, Mapping (Customer Experience) in Mexico City, CDMX, Mexico is between MXN $20,000 - MXN $35,000 per month. This can vary depending on the specific company, industry, and the individual's experience and qualifications.
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Lyft, Inc. is a transportation network company based in San Francisco, California and operating in 640 cities in the United States and 9 cities in Canada. It develops, markets, and operates the Lyft mobile app, offering car rides, scooters, and a bicycle-sharing system.
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