Manager, Sales and Customer Service

Are you a dynamic and driven individual with a passion for delivering exceptional customer service? Do you have a proven track record of success in sales and management? If so, Macy's is looking for you to join our team as the Manager of Sales and Customer Service.As the Manager of Sales and Customer Service, you will play a crucial role in leading and motivating a team to achieve sales goals and provide top-notch service to our valued customers. Your strong leadership skills, combined with your extensive knowledge of sales and customer service strategies, will be essential in driving our business forward.To excel in this role, you must have a strong understanding of retail operations, excellent communication and problem-solving abilities, and a customer-centric mindset. If you are a natural leader with a passion for sales and customer service, we invite you to apply for this exciting opportunity at Macy's.

1. Develop and implement sales strategies to drive revenue and achieve sales targets.
2. Lead and motivate a team of sales and customer service associates to deliver exceptional service and meet sales goals.
3. Ensure proper training and development of team members to optimize their performance and enhance customer experience.
4. Monitor and analyze sales data to identify trends and opportunities for improvement.
5. Develop and maintain strong relationships with customers to enhance customer loyalty and retention.
6. Collaborate with other department managers to ensure a seamless and positive shopping experience for customers.
7. Oversee inventory management to ensure adequate stock levels and prevent stock shortages.
8. Monitor and maintain visual merchandising standards to enhance the overall shopping experience.
9. Resolve customer complaints and issues in a timely and professional manner.
10. Stay up-to-date with industry trends and competitors' strategies to inform decision-making and drive business growth.
11. Create and maintain a positive and collaborative work environment for the team.
12. Conduct regular performance evaluations and provide feedback and coaching to team members.
13. Ensure compliance with company policies and procedures.
14. Manage and allocate resources effectively to optimize productivity and efficiency.
15. Serve as a role model for the team by demonstrating excellent customer service and sales skills.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Seattle, WA, USA is $75,000 to $100,000 per year. However, this can vary depending on the industry, company size, and individual experience. Additionally, factors such as bonuses, benefits, and commissions can also impact the overall salary. It is best to research specific job listings in the Seattle area to get a more accurate understanding of the salary range for this position.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.