Manager, Sales and Customer Service

Welcome to Macy's, where we believe in providing exceptional customer service and creating memorable shopping experiences for our customers. We are currently seeking a highly motivated and results-driven Manager of Sales and Customer Service to join our team. In this role, you will lead a team of sales associates and customer service representatives, ensuring that our customers receive the highest level of service and our sales goals are met. If you are a dynamic leader with a passion for exceeding customer expectations, we want to hear from you!

1. Oversee and manage a team of sales associates and customer service representatives.
2. Create and maintain a positive and welcoming atmosphere for customers.
3. Train and develop team members to provide exceptional customer service.
4. Set and communicate sales goals and strategies to achieve them.
5. Monitor and analyze sales data to identify areas for improvement.
6. Implement effective sales techniques and strategies to increase revenue.
7. Ensure that all customer inquiries and concerns are addressed promptly and professionally.
8. Develop and maintain relationships with customers to foster loyalty and repeat business.
9. Collaborate with other departments to ensure a seamless and efficient shopping experience for customers.
10. Handle customer escalations and resolve any issues that may arise.
11. Conduct regular performance evaluations and provide feedback to team members.
12. Create schedules and assign tasks to team members to ensure adequate coverage and optimal productivity.
13. Maintain a high level of product knowledge to assist customers and drive sales.
14. Stay updated on industry trends and competitor practices to make informed decisions.
15. Uphold company policies and procedures and ensure team members are following them.
16. Participate in hiring and onboarding of new team members.
17. Motivate and inspire team members to meet and exceed sales and customer service goals.
18. Collaborate with upper management to develop and implement strategies to improve overall customer satisfaction and sales performance.
19. Continuously seek ways to improve and innovate the customer service and sales processes.
20. Serve as a role model for exceptional customer service and professionalism.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Raleigh, NC, USA is between $55,000 and $95,000 per year. However, the specific salary may vary depending on factors such as the size and industry of the company, years of experience, and individual performance.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.