Manager, Sales and Customer Service

Welcome to Macy's, where our customers come first and our sales teams strive to provide the best shopping experience possible. We are currently seeking a highly motivated and customer-focused individual to join our team as a Manager of Sales and Customer Service. In this role, you will be responsible for overseeing our sales and customer service departments, ensuring that our customers receive exceptional service and our sales goals are met. We are looking for someone with a proven track record in sales and customer service, excellent leadership skills, and a passion for delivering exceptional customer experiences. If you are a results-driven individual with a strong commitment to providing top-notch service, we want to hear from you!

1. Oversee the daily operations of the sales and customer service departments.
2. Ensure that all customer interactions are handled in a timely, professional, and friendly manner.
3. Train and develop sales and customer service team members to provide exceptional service and meet sales goals.
4. Set sales targets and monitor team performance to achieve and exceed sales goals.
5. Create and implement strategies to increase customer satisfaction and loyalty.
6. Maintain a thorough knowledge of products and services offered in order to assist customers and drive sales.
7. Handle and resolve any escalated customer issues or complaints.
8. Collaborate with other departments to ensure a seamless and positive customer experience.
9. Develop and maintain relationships with customers to foster repeat business.
10. Conduct regular performance evaluations and provide feedback and coaching to team members.
11. Monitor and analyze sales and customer service data to identify areas for improvement.
12. Participate in hiring and onboarding of new sales and customer service team members.
13. Stay up-to-date on industry trends and developments to make strategic recommendations.
14. Maintain a positive and professional work environment for all team members.
15. Serve as a role model for exceptional customer service and sales practices.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Kansas City, MO, USA is between $56,000 and $100,000 per year. The exact salary may vary depending on the specific job title, years of experience, and the company's size and industry.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.