Manager, Sales and Customer Service

Welcome to Macy's, where we strive to provide the best shopping experience for our customers. We are seeking a dynamic and experienced Manager to lead our Sales and Customer Service team. As the Manager, you will play a crucial role in driving sales and ensuring excellent customer service is delivered at all times. We are looking for a passionate individual who is dedicated to delivering exceptional results and creating a positive and welcoming environment for our customers. If you have a proven track record of sales and customer service management, exceptional leadership skills, and a strong customer focus, we invite you to join our team at Macy's.

1. Lead and manage the Sales and Customer Service team at Macy's to ensure a positive and welcoming shopping experience for customers.
2. Develop and implement effective sales strategies and tactics to drive sales and achieve revenue targets.
3. Monitor and analyze sales data to identify trends and opportunities for improvement.
4. Train and mentor team members on sales techniques and customer service best practices.
5. Create and maintain a positive and professional work environment for team members, promoting teamwork and collaboration.
6. Motivate and inspire team members to achieve individual and team goals.
7. Ensure excellent customer service is delivered at all times, resolving any customer complaints or issues in a timely and satisfactory manner.
8. Collaborate with other departments, such as merchandising and operations, to ensure a seamless and efficient shopping experience for customers.
9. Monitor employee performance and provide regular feedback and coaching to improve performance.
10. Stay up-to-date on industry trends, customer preferences, and competitor strategies to continuously improve the sales and customer service experience at Macy's.
11. Handle scheduling, staffing, and other administrative tasks to ensure smooth operations of the Sales and Customer Service department.
12. Uphold Macy's values and standards of excellence in all interactions with customers and team members.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Nashville, TN, USA is between $62,000 and $90,000 per year. This may vary depending on the specific industry, company, and level of experience of the individual. Some companies may also offer additional benefits and bonuses, such as performance-based incentives.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.