Manager, Sales and Customer Service

Welcome to Macy's, a leading retail company in the fashion industry. We are currently seeking a highly motivated and experienced Manager of Sales and Customer Service to join our dynamic team. As the Manager, you will play a crucial role in driving sales and ensuring exceptional customer service for our valued customers. Your passion for fashion, leadership skills, and customer-centric mindset will be essential in achieving our company's goals. If you thrive in a fast-paced environment and have a strong track record in sales and customer service, we encourage you to apply for this exciting opportunity.

1. Oversee and manage the daily operations of the sales and customer service team.
2. Develop and implement strategies to drive sales and increase revenue.
3. Train and mentor sales and customer service staff to ensure a high level of performance and customer satisfaction.
4. Monitor and analyze sales data to identify trends and make informed business decisions.
5. Create and maintain a positive and welcoming atmosphere for customers.
6. Resolve customer complaints and issues in a timely and professional manner.
7. Collaborate with other managers and departments to ensure a seamless customer experience.
8. Set and meet sales targets and goals for the team.
9. Develop and maintain strong relationships with customers to foster loyalty and repeat business.
10. Stay updated on industry trends and competitor activities to make recommendations for improvement.
11. Conduct performance evaluations and provide feedback to team members.
12. Manage inventory levels and assist with merchandise displays and promotions.
13. Ensure adherence to company policies and procedures.
14. Handle scheduling and payroll for the sales and customer service team.
15. Conduct regular meetings and training sessions to keep the team informed and motivated.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Sacramento, CA, USA is between $60,000 and $110,000 per year. This can vary depending on the specific industry, company, and level of experience of the individual. Some managers in this role may also receive additional compensation in the form of bonuses or commission based on their team's sales performance.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.