Manager, Sales and Customer Service

Welcome to Macy's, where fashion, quality, and exceptional customer service come together to create a truly unforgettable shopping experience. We are currently seeking a highly motivated and dynamic individual to join our team as the Manager of Sales and Customer Service. In this role, you will oversee a team of sales associates and lead by example to ensure that Macy's customers receive top-notch service and have a seamless shopping experience. We are looking for someone with a passion for sales and a strong customer service background who can inspire and empower their team to achieve success. If you have a proven track record of exceeding sales goals, exceptional leadership skills, and a passion for delivering exceptional customer service, we want to hear from you!

1. Oversee a team of sales associates, providing guidance, coaching, and support to ensure they deliver exceptional customer service and meet sales goals.
2. Lead by example and set a high standard for customer service, sales techniques, and product knowledge.
3. Create and maintain a positive and welcoming atmosphere for customers, ensuring they have a memorable and enjoyable shopping experience.
4. Monitor and analyze sales data and customer feedback to identify areas for improvement and implement strategies to increase sales and customer satisfaction.
5. Collaborate with other managers and departments to plan and execute sales events, promotions, and initiatives.
6. Train new sales associates on company policies, procedures, and customer service standards.
7. Handle customer escalations and complaints in a professional and timely manner, finding solutions to ensure customer satisfaction.
8. Develop and maintain strong relationships with customers, building loyalty and driving repeat business.
9. Stay updated on industry trends, market competition, and customer preferences to make informed decisions and stay ahead of the curve.
10. Motivate and inspire the sales team to achieve and exceed sales targets through recognition, incentives, and performance evaluations.
11. Create and uphold visual merchandising standards to enhance the overall shopping experience.
12. Ensure adherence to company policies and procedures, including inventory management and loss prevention measures.
13. Monitor and manage the sales floor to ensure proper coverage and customer assistance at all times.
14. Conduct regular team meetings to communicate goals, expectations, and provide updates on sales performance.
15. Continuously evaluate and improve processes and procedures to optimize sales and customer service.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in New York, NY, USA is between $75,000 and $130,000 per year. This can vary depending on the specific industry, company, and level of experience of the individual. Additionally, bonuses and commission may also be included in the total compensation package for this role.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.