Manager, Sales and Customer Service

Welcome to Macy's, where we believe in providing an exceptional shopping experience for our customers. As the Manager of Sales and Customer Service, you will play a crucial role in ensuring that our customers receive top-notch service and our sales goals are met. We are looking for a dynamic individual with a passion for customer service and a proven track record in sales management. If you are a natural leader with excellent communication skills and a knack for building strong customer relationships, we want you on our team. Join us at Macy's and be a part of a company that values your skills and offers endless opportunities for growth.

1. Manage and oversee the sales and customer service departments at Macy's.
2. Develop and implement strategies to ensure exceptional customer service and meet sales goals.
3. Hire, train, and supervise sales and customer service staff, providing ongoing coaching and development to ensure a high-performing team.
4. Create and maintain a positive and welcoming environment for customers, ensuring their needs are met and exceeded.
5. Monitor and analyze sales data to identify areas for improvement and make necessary adjustments to drive sales.
6. Collaborate with other departments, such as merchandising and marketing, to ensure a cohesive and effective approach to reaching sales and customer service goals.
7. Handle customer inquiries and complaints in a professional and timely manner, working to resolve any issues and maintain customer satisfaction.
8. Stay up-to-date on industry trends and competitor strategies to make informed decisions and stay ahead of the competition.
9. Continuously evaluate and improve upon sales and customer service processes to enhance the overall shopping experience for customers.
10. Serve as a role model for exceptional customer service and sales techniques, inspiring and motivating the team to perform at their best.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Tampa, FL, USA is between $50,000 to $80,000 per year. However, this can vary depending on factors such as the specific industry, company size, and years of experience. Additionally, bonuses and commissions may also be included in the compensation package. It is recommended to research the specific company and job position to get a more accurate salary estimate.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.