Manager, Sales and Customer Service

Welcome to Macy's, the iconic American department store! We are seeking a highly motivated and experienced Manager to lead our Sales and Customer Service teams. This role requires an individual who is passionate about delivering exceptional customer experiences, driving sales, and developing a strong team. As the Manager, you will be responsible for overseeing the day-to-day operations of the sales floor and ensuring that our customers receive the best service possible. If you have a proven track record in sales and customer service, strong leadership skills, and a commitment to excellence, we want you on our team. Join us at Macy's and be a part of the magic of retail.

1. Oversee the day-to-day operations of the sales floor, ensuring that all processes and procedures are followed to provide a seamless shopping experience for customers.
2. Lead and manage a team of sales associates and customer service representatives, providing guidance, training, and support to ensure high levels of performance and productivity.
3. Develop and implement strategies to drive sales and increase customer satisfaction, in line with company goals and objectives.
4. Monitor sales performance and customer feedback to identify areas for improvement and implement corrective actions as needed.
5. Foster a positive and inclusive work environment, promoting teamwork, collaboration, and a strong customer-focused mindset among team members.
6. Ensure that all employees adhere to company policies and procedures, including sales and customer service guidelines, to maintain a consistent brand image and high standards of service.
7. Conduct regular performance evaluations and provide coaching and feedback to team members to support their professional development and growth.
8. Manage inventory levels and merchandise displays to optimize sales and ensure a visually appealing shopping experience for customers.
9. Collaborate with other departments, such as marketing and operations, to coordinate promotions, events, and other initiatives to drive sales and enhance the customer experience.
10. Stay updated on industry trends and best practices, and implement innovative ideas to continuously improve the sales and customer service processes at Macy's.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Baltimore, MD, USA is between $70,000 and $90,000 per year. This can vary depending on the specific industry, company size, and level of experience. Some managers in this role may earn more than $100,000 per year, while others may earn closer to $50,000. Bonuses and other forms of compensation can also impact the overall salary range for this position.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.