Manager, Sales and Customer Service

Are you a dynamic leader with a passion for driving sales and providing exceptional customer service? Look no further! Macy's is seeking a highly motivated and experienced Manager to join our team. In this role, you will have the opportunity to lead and inspire a team of sales associates and customer service representatives to achieve success and create memorable shopping experiences for our valued customers. If you have a proven track record of driving results, excellent communication skills, and a customer-centric mindset, we want to hear from you! Join the Macy's family and take your career to the next level.

1. Develop and implement effective sales strategies to drive revenue and meet or exceed sales goals.
2. Lead and motivate a team of sales associates and customer service representatives to achieve individual and team targets.
3. Monitor and analyze sales data to identify areas of improvement and implement corrective actions.
4. Train and coach team members on sales techniques, product knowledge, and exceptional customer service.
5. Collaborate with other managers and departments to create a seamless shopping experience for customers.
6. Ensure that the store is always fully stocked and visually appealing to attract and retain customers.
7. Handle customer complaints and resolve any issues in a timely and satisfactory manner.
8. Conduct performance evaluations for team members and provide regular feedback to support their growth and development.
9. Stay up-to-date on industry trends, competitors, and market changes to make strategic business decisions.
10. Foster a positive and inclusive work environment that promotes teamwork, creativity, and innovation.
11. Adhere to company policies and procedures, including inventory management, loss prevention, and safety protocols.
12. Collaborate with HR to recruit, onboard, and train new team members as needed.
13. Communicate effectively with upper management and provide regular updates on sales performance and store operations.
14. Represent Macy's brand and values at all times and uphold the highest level of professionalism and integrity.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in St. Louis, MO, USA is between $55,000 and $95,000 per year. This range can vary depending on factors such as experience, industry, and company size.

Additionally, salary can also be affected by job performance, bonuses, and benefits packages. It is important to research specific job opportunities and negotiate salary based on individual qualifications and experience.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.