Manager, Sales and Customer Service

Welcome to Macy's, where our mission is to create a seamless shopping experience for our customers. We are currently seeking a highly motivated and passionate individual to join our team as the Manager of Sales and Customer Service. In this role, you will have the opportunity to lead a dynamic team and drive sales while providing exceptional customer service. The ideal candidate should possess strong leadership skills, a proven track record of sales success, and a passion for delivering top-notch customer experiences. If you are a driven individual with a customer-centric mindset, we would love to have you on our team.

1. Oversee Sales Team: As the Manager of Sales and Customer Service, you will be responsible for leading and managing a team of sales associates. This includes providing training, coaching, and guidance to ensure the team meets and exceeds sales targets.
2. Drive Sales: Your main responsibility will be to drive sales and meet set targets. This will involve analyzing sales data, identifying trends, and implementing strategies to increase sales.
3. Provide Exceptional Customer Service: Our customers are our top priority, and it will be your responsibility to ensure they have a seamless and enjoyable shopping experience. This includes handling customer inquiries and complaints, resolving issues, and going above and beyond to exceed customer expectations.
4. Set and Monitor Performance Goals: You will be responsible for setting performance goals for the sales team and monitoring their progress. This will involve conducting regular performance evaluations and providing feedback to help team members improve their skills and achieve their goals.
5. Maintain Inventory and Merchandising: As the Manager of Sales and Customer Service, you will work closely with the inventory and merchandising teams to ensure that products are properly stocked, displayed, and promoted to drive sales.
6. Analyze and Report on Sales Data: It will be your responsibility to analyze sales data and provide regular reports to the senior management team. This will help identify areas of improvement and make informed decisions to drive sales and improve customer satisfaction.
7. Foster a Positive and Productive Work Environment: As a leader, it will be your responsibility to foster a positive and productive work environment for your team. This includes promoting teamwork, resolving conflicts, and recognizing and rewarding top performers.
8. Stay Up-to-date with Industry Trends: As the Manager of Sales and Customer Service, you will be expected to stay informed about the latest industry trends, customer preferences, and competitors' strategies. This will help you make informed decisions to stay ahead of the competition.
9. Collaborate with Other Departments: You will work closely with other departments, such as marketing,

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Scottsdale, AZ, USA is between $50,000 and $100,000 per year. However, this can vary based on factors such as experience, industry, and company size. Additionally, bonuses and commissions may also contribute to the overall salary range.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.