Manager, Sales and Customer Service

Are you a dynamic leader with a passion for driving sales and delivering exceptional customer service? Look no further, because we have the perfect opportunity for you! Macy's is seeking a highly motivated and experienced Manager for our Sales and Customer Service department. In this role, you will be responsible for leading and developing a team of sales and customer service associates to achieve sales goals, while providing an outstanding shopping experience for our customers. If you have a proven track record of success in sales and customer service, and are ready to take your career to the next level, we want to hear from you!

1. Lead and manage a team of sales and customer service associates to achieve sales goals and provide exceptional customer service.
2. Develop and implement strategies to drive sales and increase customer satisfaction.
3. Train and mentor team members on effective sales techniques and customer service best practices.
4. Monitor and evaluate team performance, providing constructive feedback and coaching as needed.
5. Collaborate with other managers and departments to ensure a seamless and positive shopping experience for customers.
6. Create and maintain a positive and motivating work environment for associates.
7. Stay updated on industry trends and competition to make informed decisions and improve sales strategies.
8. Address and resolve any customer complaints or issues in a timely and professional manner.
9. Create and analyze sales reports to track progress and identify areas for improvement.
10. Conduct regular performance evaluations and make recommendations for promotions, bonuses, or disciplinary actions.
11. Ensure compliance with company policies and procedures, as well as state and federal regulations.
12. Maintain a high level of product knowledge to assist customers and provide guidance to associates.
13. Work closely with the merchandising team to ensure appropriate inventory levels and product placement.
14. Collaborate with HR to recruit, hire, and onboard new team members.
15. Continuously strive to improve the overall sales and customer service experience at Macy's.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Chicago, IL, USA is between $70,000 to $85,000 per year. The actual salary may vary depending on the industry, company size, and individual experience and qualifications. Factors such as bonuses, commissions, and benefits may also affect the overall salary package.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.