Manager, Sales and Customer Service

Welcome to Macy's, where we believe in providing exceptional customer service and creating memorable shopping experiences for our valued customers. As the Manager of Sales and Customer Service, you will play a crucial role in leading a team of dedicated sales associates and ensuring the overall success of our sales and customer service operations. We are looking for a dynamic and driven individual with a passion for retail and a strong commitment to delivering top-notch customer service. If you have a proven track record of driving sales and fostering positive customer relationships, we would love to have you join our team.

1. Lead and manage a team of sales associates to achieve sales goals and provide excellent customer service.
2. Create and maintain a positive and welcoming atmosphere for customers by greeting and assisting them with their shopping needs.
3. Train and develop sales associates on product knowledge, selling techniques, and customer service best practices.
4. Monitor and analyze sales data to identify trends and opportunities for improvement.
5. Implement strategies to increase sales and enhance the customer experience.
6. Ensure the store is properly stocked and merchandised to meet customer demands.
7. Handle customer inquiries, complaints, and escalations in a timely and professional manner.
8. Continuously assess and improve customer service processes and procedures.
9. Collaborate with other departments, such as visual merchandising and marketing, to ensure a cohesive and successful shopping experience for customers.
10. Monitor and manage employee performance, providing feedback and coaching as needed.
11. Uphold company policies and procedures, including loss prevention and safety measures.
12. Keep up-to-date with industry trends and competitors' activities to inform business decisions and stay ahead of the competition.
13. Foster a positive and inclusive work environment for the sales and customer service team.
14. Communicate effectively with upper management and provide regular updates on sales and customer service performance.
15. Act as a brand ambassador, representing the company values and promoting a positive image of Macy's to customers.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Houston, TX, USA is between $60,000 and $90,000 per year. However, salaries can vary greatly based on factors such as experience, industry, and company size. Some managers in this role may earn upwards of $100,000 per year, while others may earn less than $50,000 per year. It is important to research specific companies and industries to get a more accurate understanding of salary ranges for this position.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.