Manager, Sales and Customer Service

Welcome to Macy's – where fashion, quality, and exceptional customer service come together to create an unforgettable shopping experience. As the Manager of Sales and Customer Service, you will play a pivotal role in driving sales and ensuring our valued customers receive the best service possible. We are looking for a dynamic and results-driven individual who is passionate about delivering exceptional customer experiences and leading a team to success. If you have a proven track record in sales and customer service management, a strong understanding of retail operations, and a passion for fashion, we want to hear from you. Join our team at Macy's and be a part of creating magical moments for our customers every day.

1. Develop and implement sales strategies to drive revenue and meet sales targets.
2. Lead and manage a team of sales and customer service associates, providing coaching, guidance, and feedback to ensure exceptional performance.
3. Create a positive and welcoming atmosphere for customers, ensuring their needs are met and they have an unforgettable shopping experience.
4. Train and develop sales and customer service associates on product knowledge, sales techniques, and customer service standards.
5. Monitor and analyze sales and customer service metrics to identify areas for improvement and implement corrective actions.
6. Collaborate with other departments, such as buying and merchandising, to ensure product availability and proper merchandising strategies.
7. Handle customer complaints and resolve issues in a timely and professional manner.
8. Stay updated on industry trends and competition to make informed decisions and stay ahead of the market.
9. Manage inventory levels and stock replenishment to meet customer demand and maximize sales.
10. Ensure compliance with company policies, procedures, and standards of customer service.
11. Conduct performance evaluations and provide ongoing training and development for team members.
12. Foster a positive and inclusive work environment, promoting teamwork, open communication, and a customer-centric mindset.
13. Collaborate with the human resources department to recruit, hire, and onboard new team members.
14. Set and maintain visual and operational standards to enhance the overall shopping experience for customers.
15. Participate in special events and promotions to increase brand awareness and drive sales.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Phoenix, AZ, USA is between $55,000 to $100,000 per year. The salary may vary depending on factors such as experience, education, and industry. Higher salaries may be offered for those with advanced degrees, extensive experience, and in-demand skills. Bonuses and commissions may also be included in the overall compensation package for this role.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.