Retail Customer Experience Associate

Welcome to Macy's, where we are dedicated to providing an exceptional shopping experience for our customers. As a Retail Customer Experience Associate, you will play a crucial role in creating a welcoming and engaging atmosphere for our shoppers. We are looking for individuals who are passionate about customer service and have a strong understanding of the retail industry. If you are someone who enjoys building relationships with customers, has excellent communication skills, and thrives in a fast-paced environment, we would love to have you join our team.

1. Greet and welcome customers as they enter the store, creating a friendly and inviting atmosphere.
2. Provide exceptional customer service by assisting shoppers with their needs and inquiries.
3. Build and maintain relationships with customers to ensure a positive shopping experience and encourage their return.
4. Utilize extensive knowledge of the retail industry to recommend products, promotions, and services to customers.
5. Maintain a clean, organized, and visually appealing sales floor to enhance the shopping experience.
6. Process transactions accurately and efficiently, including handling cash, credit, and other forms of payment.
7. Communicate effectively with team members to ensure cohesive and efficient workflow.
8. Stay up-to-date on product knowledge, store policies, and promotions to accurately answer customer questions.
9. Resolve customer complaints or issues in a timely and professional manner.
10. Demonstrate a strong understanding of Macy's values and customer service standards.
11. Collaborate with team members to achieve sales goals and contribute to overall store success.
12. Adhere to all safety and security procedures to maintain a safe shopping environment for customers and employees.
13. Continuously strive to improve and enhance the customer experience through feedback and suggestions.
14. Attend training sessions and meetings to stay informed on company policies, procedures, and new products.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Retail Customer Experience Associate in Mission Viejo, CA, USA is $14-$17 per hour. This may vary depending on the specific company, level of experience, and other factors such as bonuses or commission.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.