Retail Fragrances Sales Support Associate

Welcome to Macy's, where we believe in the power of fragrances to enhance and elevate the shopping experience. As a Retail Fragrances Sales Support Associate, you will play a crucial role in delivering exceptional customer service and driving sales in our fragrance department. With your passion for beauty and knowledge of fragrances, you will assist our customers in finding their perfect scent and help to create a memorable shopping experience. We are looking for individuals who are dedicated, outgoing, and have a strong understanding of fragrance products. If you have a love for all things beauty and a desire to provide top-notch service, we want you on our team.

1. Provide exceptional customer service by greeting and engaging with customers in a friendly and professional manner.
2. Assist customers in finding their perfect fragrance by utilizing your knowledge and understanding of fragrance products.
3. Actively listen to customers' needs and preferences to recommend appropriate products.
4. Demonstrate and explain product features, benefits, and usage to customers.
5. Process and complete sales transactions accurately and efficiently.
6. Maintain a clean and organized fragrance department, including restocking and replenishing products as needed.
7. Stay up-to-date on current and upcoming fragrance trends and promotions to effectively communicate to customers.
8. Build and maintain strong customer relationships to ensure repeat business and customer satisfaction.
9. Collaborate with team members to achieve sales goals and provide excellent teamwork.
10. Handle customer inquiries and concerns effectively and escalate to management when necessary.
11. Continuously strive to meet and exceed sales targets and contribute to the overall success of the fragrance department.
12. Adhere to all Macy's policies, procedures, and standards, including safety and security protocols.
13. Attend training sessions and product knowledge seminars to enhance your understanding of fragrance products.
14. Maintain a positive and professional attitude at all times to promote a welcoming and pleasant shopping experience for customers.
15. Embody the Macy's brand and represent the company in a positive and respectful manner.

According to JobzMall, the average salary range for a Retail Fragrances Sales Support Associate in Miami, FL, USA is $25,000 - $35,000 per year. This can vary depending on the specific company, location, experience level, and other factors. Some sales support associates may also receive commission or bonuses based on their sales performance.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.