Retail Fulfillment Associate

As a Retail Fulfillment Associate at Macy's, you will play a vital role in ensuring our customers receive a seamless, efficient, and enjoyable shopping experience. You will work collaboratively with our team to fulfill online orders, process returns, and maintain inventory accuracy. We are looking for individuals who are detail-oriented, organized, and customer-focused to join our dynamic and fast-paced environment. If you thrive in a team-oriented setting and have a passion for delivering exceptional service, we would love to have you on our team!

1. Process Online Orders: As a Retail Fulfillment Associate, you will be responsible for accurately and efficiently processing online orders in a timely manner. This includes picking and packing items, verifying order accuracy, and preparing packages for shipment.
2. Manage Inventory: You will be responsible for maintaining accurate inventory levels by monitoring and restocking merchandise as needed. This includes conducting regular inventory counts and communicating any discrepancies to management.
3. Process Returns: You will assist in processing returns from customers, ensuring that items are received, inspected, and restocked in a timely manner. This includes accurately documenting return information and following all company return policies.
4. Provide Exceptional Customer Service: As a front-line representative of Macy's, you will be expected to provide exceptional customer service to all shoppers. This includes greeting customers, answering questions, and addressing any concerns or issues that may arise.
5. Collaborate with Team: You will work closely with other Retail Fulfillment Associates and store employees to ensure a seamless shopping experience for customers. This may include assisting with tasks outside of your primary responsibilities, such as helping customers on the sales floor or restocking merchandise.
6. Maintain Clean and Organized Work Area: You will be responsible for keeping your work area clean, organized, and free of clutter at all times. This includes following all safety and cleanliness protocols, as well as properly disposing of packaging materials and trash.
7. Adhere to Company Policies and Procedures: You will be expected to follow all company policies and procedures, including those related to safety, security, and customer service. This includes maintaining a professional appearance and adhering to all dress code guidelines.
8. Continuously Improve Processes: As a Retail Fulfillment Associate, you will be expected to identify areas for improvement and offer suggestions for streamlining processes and increasing efficiency. You will also be responsible for implementing any changes or improvements as directed by management.
9. Stay Knowledgeable about Products: You will be expected to have a thorough understanding of the

According to JobzMall, the average salary range for a Retail Fulfillment Associate in Kansas City, MO, USA is $24,000 to $36,000 per year. This may vary depending on the specific company, location, and level of experience of the individual. Some retail fulfillment associates may also receive additional benefits such as bonuses, paid time off, and healthcare benefits.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.