Senior, Point of Sale Operations

Are you a highly experienced and detail-oriented individual with a passion for retail and operations? Do you thrive in a fast-paced environment and have a knack for problem-solving? If so, Macy's is seeking a Senior Point of Sale Operations professional to join our team. As a leader in the retail industry, Macy's is dedicated to providing exceptional customer service and delivering a seamless shopping experience. We are looking for someone who shares our commitment to excellence and has the skills and experience to ensure the smooth and efficient operation of our Point of Sale systems. If you possess strong leadership skills, a keen eye for detail, and a drive for continuous improvement, we want to hear from you.

1. Oversee the day-to-day operations of the Point of Sale systems, ensuring all processes and procedures are followed accurately and efficiently.
2. Develop and implement strategies to improve the efficiency and effectiveness of the Point of Sale systems.
3. Train and mentor team members on proper usage and troubleshooting of Point of Sale systems.
4. Monitor and analyze Point of Sale data to identify trends and areas for improvement.
5. Collaborate with cross-functional teams to ensure seamless integration of Point of Sale systems with other retail processes.
6. Maintain and update all Point of Sale documentation, including standard operating procedures and training materials.
7. Troubleshoot and resolve any issues or errors with the Point of Sale systems.
8. Ensure compliance with company policies and procedures related to Point of Sale operations.
9. Lead and motivate a team of Point of Sale operators, providing guidance and support to ensure high-quality work.
10. Stay up-to-date with industry trends and best practices related to Point of Sale systems and make recommendations for improvement.
11. Conduct regular audits to ensure accuracy and integrity of Point of Sale data.
12. Collaborate with IT department to implement new features or upgrades to the Point of Sale systems.
13. Communicate effectively with various stakeholders, including store managers, vendors, and corporate teams.
14. Take ownership of any issues or escalations related to Point of Sale operations and work towards swift resolution.
15. Continuously assess and improve processes and procedures to enhance the overall customer experience.

According to JobzMall, the average salary range for a Senior, Point of Sale Operations in Cincinnati, OH, USA is $75,000-$90,000 per year. This salary range can vary depending on factors such as the specific company, years of experience, and additional skills and qualifications.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.