Order Management System Specialist

Mars, Incorporated is looking for an experienced Order Management System Specialist to join our team. The ideal candidate is an organized and detail-oriented individual with a strong technical background and excellent customer service skills.The Order Management System Specialist is responsible for ensuring the accurate and timely processing of customer orders. This may include loading orders, tracking shipments, and resolving customer inquiries. The successful candidate will have a thorough knowledge of order management systems, be highly organized and have strong communication skills.The ideal candidate should possess the following qualifications:• Bachelor’s degree in a related field or equivalent experience• A minimum of 2-3 years of experience in order management• Knowledge of order management systems and software• Excellent customer service and communication skills• Strong organizational and problem-solving skills• Ability to work independently and as part of a teamIf you have the qualifications and the drive to excel in this role, we would love to hear from you!

Responsibilities:

1. Load customer orders into order management system accurately and in a timely manner.
2. Track shipments and ensure customers receive their orders promptly.
3. Troubleshoot and resolve customer inquiries related to orders.
4. Maintain updated documentation on order management system procedures and processes.
5. Analyze customer data to identify potential issues and suggest solutions.
6. Monitor order management system performance and make recommendations for improvement.
7. Work with other departments to ensure orders are fulfilled efficiently.
8. Provide feedback on customer inquiries and suggest solutions.
9. Keep up to date with industry trends and developments in order management systems.
10. Provide training and support to internal staff and external customers.

According to JobzMall, the average salary range for a Order Management System Specialist in Nashville, TN, USA is approximately $47,000 - $79,000 per year. This salary range may vary depending on the experience, skill level, and education of the individual.

Mars Incorporated is an American global manufacturer of confectionery, pet food, and other food products and a provider of animal care services. Mars operates in five business segments around the world: Mars Wrigley Confectionary (headquartered in Chicago, Illinois, with US headquarters in Hackettstown and Newark, New Jersey), Petcare (Zaventem, Belgium; Poncitlán and Jalisco, Mexico; Querétaro, Mexico), Food (Rancho Dominguez, California), Drinks (West Chester, Pennsylvania), and Symbioscience (Germantown, Maryland), the company's life sciences division.