Senior Analyst - Onsite Technical Support

Are you a highly skilled and experienced technical support professional looking for a challenging and rewarding role? Look no further, as Marsh & McLennan Companies is seeking a Senior Analyst for our Onsite Technical Support team. Join our dynamic and innovative company and become a valuable member of our team, providing top-notch technical assistance to our employees and clients. This role requires a strong blend of technical knowledge, problem-solving abilities, and excellent customer service skills. If you are passionate about providing top-notch support and have a desire to continuously learn and improve, we want to hear from you!

1. Provide expert technical assistance to employees and clients of Marsh & McLennan Companies.
2. Troubleshoot and resolve complex technical issues related to hardware, software, and network systems.
3. Act as a subject matter expert in all areas of technical support, including but not limited to computer systems, applications, and security.
4. Collaborate with other team members to identify and implement best practices for technical support processes and procedures.
5. Communicate effectively with non-technical individuals to explain technical concepts and resolutions.
6. Continuously learn and stay updated on new technologies and industry trends to effectively support and enhance our systems.
7. Prioritize and manage multiple tasks and projects in a fast-paced environment.
8. Provide exceptional customer service by promptly responding to inquiries and resolving issues in a timely manner.
9. Maintain accurate and detailed records of technical support requests and resolutions.
10. Participate in on-call rotation to provide after-hours technical support, as needed.
11. Train and mentor junior technical support staff members.
12. Adhere to company policies and procedures, including security protocols, while providing technical support.
13. Collaborate with other departments and teams to identify and address technical issues and improve overall system functionality.
14. Proactively identify and recommend solutions to improve technical support processes and procedures.
15. Maintain a positive and professional attitude while interacting with clients and colleagues.

According to JobzMall, the average salary range for a Senior Analyst - Onsite Technical Support in Atlanta, GA, USA is $65,000 - $85,000 per year. This can vary depending on the specific company, industry, and level of experience.

Marsh & McLennan Companies, Inc. is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting.