Technical Writer Customer Success

Mary Kay is looking for a Technical Writer Customer Success professional to join our team and help us ensure our customers have a great experience. We’re looking for an individual with a passion for writing and a talent for clearly and consisely conveying complex technical concepts. The ideal candidate will have a combination of technical acumen and excellent customer service skills, enabling them to both understand and explain product information to customers.The successful candidate will be a highly organized, detail-oriented individual with strong communication and interpersonal skills, as well as a solid understanding of technical documentation standards and practices. We’re looking for someone with a positive attitude and a commitment to providing excellent customer service.At Mary Kay, we’re committed to providing our customers with the best possible experience, and we’re looking for a Technical Writer Customer Success professional who can help us achieve that goal.

Responsibilities:

1. Develop and maintain technical documentation that is accurate, clear, and concise.
2. Ensure customer success by answering customer inquiries and providing technical assistance.
3. Maintain customer relationships by providing excellent customer service.
4. Stay up-to-date on new product features and technology changes.
5. Monitor customer feedback and respond to customer issues in a timely manner.
6. Assist in the development and execution of customer success strategies.
7. Collaborate with other departments to ensure customer satisfaction.
8. Design and implement customer success processes and procedures.
9. Track customer success metrics and report on progress.
10. Perform regular customer surveys to assess customer satisfaction.

According to JobzMall, the average salary range for a Technical Writer Customer Success in Dallas, TX, USA is between $55,000 and $95,000 per year. This range can vary depending on experience and qualifications.

Mary Kay Inc. is an American privately owned multi-level marketing company. According to Direct Selling News, Mary Kay was the sixth largest network marketing company in the world in 2018, with a wholesale volume of US$3.25 billion.