Technical Writer Customer Success

Mary Kay is looking for a passionate and detail-oriented Technical Writer Customer Success to join our team. The successful candidate will be charged with ensuring our customer-facing content is accurate, clear, and professional. If you have a knack for writing and an eagerness to help customers succeed, we want to hear from you!The ideal candidate for this role will have a minimum of two years of experience in technical writing, customer service, or a related field. They will have a demonstrated ability to take complex information and make it accessible to a wider audience. They will be comfortable working in a fast-paced environment and have excellent organizational, communication, and problem-solving skills.We’re looking for someone who is passionate about helping our customers find success and who takes pride in their work. If you’re interested in joining a growing team and making an impact, we’d love to hear from you!

Responsibilities:

-Write customer-facing content that is accurate, clear, and professional -Translate complex information into easily understandable content -Work in a fast-paced environment -Organize and prioritize work efficiently -Provide outstanding customer service -Utilize problem-solving skills to resolve customer issues -Maintain a high level of quality in all written content -Stay up-to-date on industry trends and customer needs -Collaborate with other departments to create content that meets customer needs -Provide feedback and suggestions for improvement of customer-facing content

According to JobzMall, the average salary range for a Technical Writer Customer Success in New York, NY, USA is between $56,000 and $90,000 per year. The range may vary depending on experience and other factors.

Mary Kay Inc. is an American privately owned multi-level marketing company. According to Direct Selling News, Mary Kay was the sixth largest network marketing company in the world in 2018, with a wholesale volume of US$3.25 billion.