Patient Appointment Service Specialist

Are you a detail-oriented individual with a passion for helping others? Are you looking for a meaningful and rewarding career in the healthcare industry? Look no further than Mayo Clinic! We are currently seeking a Patient Appointment Service Specialist to join our team and provide exceptional customer service to our patients. In this role, you will have the opportunity to positively impact the lives of our patients by scheduling appointments and ensuring their needs are met. We are looking for someone who is organized, empathetic, and dedicated to delivering the highest level of patient care. If this sounds like you, we would love to have you on our team. Join us in our mission to provide the best medical care to our patients at Mayo Clinic.

1. Schedule appointments for patients in a timely and efficient manner, taking into consideration their specific needs and preferences.
2. Prioritize and manage a large number of appointments, while maintaining accurate and up-to-date records.
3. Provide exceptional customer service to patients, ensuring their satisfaction and addressing any concerns or issues they may have.
4. Communicate effectively with patients, physicians, and other healthcare staff to ensure a smooth and coordinated scheduling process.
5. Utilize electronic medical records and scheduling systems to accurately document and track patient appointments.
6. Maintain strict confidentiality of patient information and adhere to all HIPAA regulations.
7. Act as a liaison between patients and healthcare providers, ensuring that all necessary information is relayed accurately and in a timely manner.
8. Continuously strive to improve the patient experience by identifying and implementing process improvements.
9. Stay current with all policies, procedures, and protocols related to patient scheduling and appointment management.
10. Collaborate with other team members to ensure a cohesive and efficient workflow within the department.
11. Serve as a positive representative of Mayo Clinic, promoting the organization's values and mission to provide the best medical care to patients.
12. Maintain a professional and empathetic demeanor at all times, treating patients with respect and compassion.
13. Participate in ongoing training and development to enhance skills and knowledge related to patient scheduling and customer service.
14. Adhere to all safety and infection control protocols to maintain a safe and healthy environment for patients and staff.
15. Perform other duties as assigned by supervisors or department leadership.

According to JobzMall, the average salary range for a Patient Appointment Service Specialist in Glendale, AZ, USA is $35,000 - $45,000 per year. This may vary depending on the specific job responsibilities, experience, and qualifications of the individual.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.