Switchboard Operator

Welcome to Mayo Clinic, where we strive to provide exceptional healthcare services to our patients. As a Switchboard Operator, you will play a crucial role in connecting our patients and visitors with the appropriate departments and resources. Your friendly and professional demeanor will help create a positive first impression of our organization. We are looking for individuals who possess excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Join our team and make a difference in the lives of others.

1. Answer incoming calls and direct them to the appropriate department or individual within the organization.
2. Greet and assist visitors in a friendly and professional manner.
3. Maintain a welcoming atmosphere by adhering to customer service standards.
4. Keep track of important phone numbers and extensions to efficiently transfer calls.
5. Serve as a knowledgeable resource for callers by providing accurate information about the organization and its services.
6. Handle multiple phone lines and transfer calls quickly and accurately.
7. Maintain confidentiality of patient information and follow HIPAA guidelines.
8. Keep track of busy and available lines to ensure efficient use of resources.
9. Respond to emergency calls and follow established protocols to ensure timely assistance.
10. Keep track of and report any phone system malfunctions to the appropriate personnel.
11. Communicate effectively with other departments to ensure smooth call transfers and efficient resolution of issues.
12. Maintain an organized and clean work area.
13. Attend training sessions and stay updated on organizational procedures and services.
14. Collaborate with other switchboard operators to ensure coverage for all shifts.
15. Demonstrate empathy and compassion towards patients and visitors, making them feel cared for and important.

According to JobzMall, the average salary range for a Switchboard Operator in Austin, MN 55912, USA is $26,000 to $32,000 per year. However, this can vary depending on factors such as experience, location, and the specific company or organization the operator is working for. Some companies may offer bonuses or additional benefits that could impact the overall salary.

The Mayo Clinic is an American not-for-profit organization academic medical center based in Rochester, Minnesota, focused on integrated clinical practice, education, and research. It employs over 4,500 physicians and scientists, along with another 58,400 administrative and allied health staff.