Lead Contact Center Engineer

Greetings potential candidates,We are excited to announce an opportunity to join the McKesson Corporation team as a Lead Contact Center Engineer. As a leading healthcare services and information technology company, McKesson is committed to improving patient care and driving innovations in the industry. We are seeking a highly skilled and motivated individual to lead our contact center engineering team and support our mission. In this role, you will have the opportunity to work with cutting-edge technology and collaborate with talented professionals to deliver exceptional customer service. If you have a passion for problem-solving, a strong background in contact center technologies, and a desire to make a difference in the healthcare industry, we want to hear from you.

1. Lead and manage a team of contact center engineers to ensure efficient and effective operations.
2. Collaborate with cross-functional teams to design, implement, and maintain contact center solutions.
3. Develop and maintain contact center engineering standards and best practices.
4. Monitor and analyze contact center performance metrics and identify areas for improvement.
5. Troubleshoot and resolve complex technical issues related to contact center systems and applications.
6. Stay up-to-date with industry trends and advancements in contact center technology.
7. Develop and maintain relationships with vendors and service providers to ensure optimal performance and support.
8. Train and mentor team members on new technologies and processes.
9. Develop and maintain disaster recovery and business continuity plans for contact center operations.
10. Proactively identify and address potential risks and security vulnerabilities in contact center systems.
11. Collaborate with other departments to ensure seamless integration of contact center systems with other business processes.
12. Prepare and present reports on contact center performance and project updates to senior management.
13. Ensure compliance with regulations and company policies related to contact center operations.
14. Manage and monitor the contact center budget and make recommendations for cost-saving measures.
15. Provide excellent customer service by responding promptly and professionally to inquiries and issues related to contact center systems.

According to JobzMall, the average salary range for a Lead Contact Center Engineer in Irving, TX, USA is $97,000 to $131,000 per year. This may vary depending on factors such as experience, skills, and the specific company or industry the engineer is working in. Additionally, bonuses and benefits may also be included in the total compensation package for this position.

Celesio AG is a healthcare and pharmaceutical company, based in Stuttgart, Germany. The company operates in 14 countries around the world and generated revenue of more than 22,000 million euros in 2014. The corporation is part of the American McKesson Corporation who has a 76% stake in the company.