Human Services Specialist

From call center or walk-in contacts, interviews customers, gathers information, and inputs data into appropriate systems. Verify customer’s information through paper documentation, on-line search and phone calls and determines program eligibility. Process applications for multiple social services program benefits. Responds to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status and customer record changes. Perform data entry and maintains system files and databases on clients, providers, and program services. Maintains basic knowledge of multiple social services programs or in-depth knowledge in one program. Performs work in a high volume, fast-paced environment with continual customer interaction.

Mecklenburg County is a county located in the southwestern region of the state of North Carolina, in the United States.