Customer Support Representative

As a Customer Support Representative, you will play a starring role in crafting and implementing Medely’s customer strategy. Serve as the primary point of contact for the entire Medely customer base for assistance with scheduling, profiles, and outreach. Handle customer cases via email, phone, and live chat in compliance with SLA’s without sacrificing customer satisfaction. Effectively answer questions and requests ranging from jobs and applications to billing and general inquiries. Proactive outreach to Medely professionals to complete onboarding and establish a rapport. Verify and approve Medely professionals’ credentials, background checks, and drug screens. Address professional misconduct on the platform. Bridge communication between internal departments and the Medely customer base.

According to JobzMall, the average salary range for a Customer Support Representative in 1315 3rd St, Santa Monica, CA 90401, USA is $19.90 to $24.90 per hour. This range may vary depending on experience, qualifications, and other factors.

Medely is the largest and fastest growing on demand platform for Healthcare professionals, like Registered Nurses and Techs to find Per Diem work! We believe that empowering healthcare professionals will bring more open, efficient, and increasingly higher quality to patient care.