Complaint Coordinator

Are you passionate about providing exceptional customer service and ensuring that all complaints are handled efficiently and effectively? If so, then you may be the perfect fit for our Complaint Coordinator position at Medline Industries. As a Complaint Coordinator, you will play a crucial role in maintaining our high standards of customer satisfaction by managing and resolving customer complaints. We are looking for a detail-oriented and empathetic individual who can effectively communicate and collaborate with both internal teams and external customers. If you have a strong background in customer service and problem-solving, and are looking for a fulfilling career in the healthcare industry, we encourage you to apply for this opportunity.

1. Manage and resolve customer complaints in a timely and efficient manner.
2. Maintain a high level of customer satisfaction by addressing and resolving all complaints effectively.
3. Communicate with customers to understand their concerns and provide empathetic and responsive support.
4. Collaborate with internal teams such as sales, operations, and quality assurance to investigate and resolve complaints.
5. Utilize strong problem-solving skills to identify root causes of complaints and implement corrective actions.
6. Document and track all complaints, resolutions, and follow-up actions in a timely and accurate manner.
7. Ensure compliance with company policies and procedures related to complaint handling.
8. Provide regular updates to management on complaint trends and areas for improvement.
9. Continuously strive to improve the complaint handling process and enhance customer experience.
10. Maintain a positive and professional attitude while handling sensitive customer issues.
11. Keep abreast of industry trends and best practices related to customer service and complaint management.
12. Train and mentor new team members on complaint handling procedures and best practices.
13. Collaborate with cross-functional teams to develop and implement customer service initiatives.
14. Adhere to all confidentiality and privacy policies related to customer information.
15. Represent the company in a professional and courteous manner at all times.

According to JobzMall, the average salary range for a Complaint Coordinator in Northfield, IL, USA is $45,000-$55,000 per year. This may vary depending on the specific company, experience level, and other factors such as location and benefits.

As the nation's largest privately held manufacturer and distributor of quality medical supplies and services, Medline offers healthcare products and services that drive value through tailored solutions across the continuum of care. Medline offers 550,000+ medical supplies to improve care and help make healthcare affordable for all. As a global company made up of clinicians, researchers, engineers, financial experts and 1,400 direct sales representatives, we know the healthcare business from the bottom up and aim to serve as our customers' trusted advisers. We understand that it's not just medical products, but people's health. Our goal is to help the people who take care of patients and their loved. If you've ever been in a hospital, nursing home, or doctor's office, you have likely used our products—from the baby blanket that brought your newborn home, to the bandage that covered a scab, to the gowns, gloves and surgical procedure trays found in the operating room.