Senior Global Support Engineer

Are you passionate about making a positive impact on people's lives through innovative medical technology? Do you thrive in a fast-paced, global environment? If so, Medtronic has an exciting opportunity for you as a Senior Global Support Engineer.As a Senior Global Support Engineer, you will play a critical role in our mission to improve the lives of patients around the world. You will be responsible for providing technical support and guidance to our global customer base, ensuring the successful implementation and maintenance of our medical devices. Your expertise and leadership will be essential in driving customer satisfaction and advancing our products.We are seeking a highly skilled and experienced individual who is dedicated to excellence and has a strong background in engineering and customer support. The ideal candidate will have exceptional communication and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams. A passion for healthcare and a commitment to quality and compliance are also essential for this role.If you are ready to join a dynamic and purpose-driven organization and make a difference in the lives of millions, we invite you to apply for the position of Senior Global Support Engineer at Medtronic.

1. Provide technical support to customers globally for Medtronic medical devices.
2. Troubleshoot and resolve technical issues related to the implementation and maintenance of our products.
3. Collaborate with cross-functional teams to ensure a seamless customer experience.
4. Develop and maintain strong relationships with customers, understanding their needs and providing appropriate solutions.
5. Stay updated on industry trends and advancements in medical technology to provide innovative solutions to customers.
6. Train and mentor junior support engineers to ensure a high level of technical expertise within the team.
7. Conduct regular audits and assessments to ensure compliance with regulatory standards and quality requirements.
8. Develop and maintain technical documentation, including user manuals and troubleshooting guides.
9. Participate in product development and improvement initiatives, providing valuable insights and feedback from a customer support perspective.
10. Continuously monitor and analyze customer satisfaction levels and implement strategies to improve customer experience.
11. Act as a liaison between customers and internal teams, advocating for customer needs and requirements.
12. Travel to customer sites as needed to provide on-site support and training.
13. Participate in on-call rotations to provide after-hours support to customers.
14. Stay current on Medtronic products and services, attending trainings and conferences as required.
15. Comply with all company policies and procedures, including safety and ethical standards.

According to JobzMall, the average salary range for a Senior Global Support Engineer in Boulder, CO, USA is between $100,000 and $150,000 per year. However, this can vary depending on factors such as years of experience, specific industry, and company size.

Medtronic plc is the world's largest medical device company that generates the majority of its sales and profits from the US healthcare system and is headquartered on the island of Ireland.