Membership Services Representative, Fitness Center

Are you passionate about health and wellness? Do you thrive in a fast-paced and dynamic environment? Mercy is seeking a highly motivated and enthusiastic Membership Services Representative to join our Fitness Center team. As a representative, you will play a crucial role in providing exceptional customer service to our members, ensuring their experience at our facility is top-notch. We are looking for someone who is friendly, organized, and has excellent communication skills. If you have a passion for fitness and a desire to help others achieve their wellness goals, then we want you on our team!

1. Provide exceptional customer service to all members of the Fitness Center, ensuring a positive and welcoming experience.
2. Greet and check-in members upon arrival, answer any questions or concerns, and assist with any membership inquiries or issues.
3. Maintain knowledge of all current and upcoming fitness programs, classes, and events to effectively communicate with members.
4. Handle membership sign-ups, cancellations, and billing inquiries with accuracy and professionalism.
5. Maintain the cleanliness and organization of the front desk and lobby area, ensuring a professional and inviting atmosphere.
6. Assist with promoting and marketing the Fitness Center to current and potential members.
7. Maintain a thorough understanding of all membership policies and procedures to effectively handle member inquiries and requests.
8. Collaborate with other team members to ensure a smooth and efficient operation of the Fitness Center.
9. Proactively address and resolve any member concerns or complaints, escalating to management when necessary.
10. Continuously strive to meet and exceed membership retention goals.
11. Attend and actively participate in team meetings and training sessions to stay updated on new programs and policies.
12. Maintain confidentiality of member information and adhere to all privacy policies and regulations.
13. Uphold and promote a positive and professional image of the Fitness Center and Mercy as a whole.
14. Act as a positive role model for members, demonstrating a commitment to health and wellness.
15. Continuously seek opportunities to improve and enhance the member experience at the Fitness Center.

According to JobzMall, the average salary range for a Membership Services Representative, Fitness Center in Fort Smith, AR, USA is $25,000 - $35,000 per year. This can vary depending on factors such as experience, qualifications, and the specific fitness center or organization.

Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.